Warranty Policy

• 3 month. Entry coverage for budget-focused drivers.
• 6 month. Balanced protection for daily commuters.
• 1 year. Maximum peace of mind we offer on installs.

Subject to the written warranty documents for the specific job, our warranty generally covers defects in the battery pack or covered installed modules that occur during the stated warranty period under normal use and proper vehicle operation.

If a valid covered warranty issue is confirmed, the customer's exclusive remedy is limited to the remedy described in the applicable written warranty, which may include inspection, repair, replacement, or credit at Hybrid Matters' option. Except where required by law, a warranty claim does not entitle the customer to a refund after installation has been completed.

• Unrelated vehicle faults, including inverter, engine, fuse, sensor, software, or 12V battery issues.
• Collision damage, flood damage, fire damage, theft, vandalism, severe contamination, or other external events.
• Tampering, opening the battery case, unauthorized service, or modifications by another shop or individual.
• Operation with known cooling system faults, blocked cooling paths, or other ignored vehicle issues that can damage the battery.
• Normal wear, cosmetic conditions, noises, or issues outside the stated covered battery components.
• Towing, roadside incidents, loss of use, rental cars, missed work, lost wages, emotional distress, or other incidental or consequential damages, except where non-waivable law requires otherwise.

• The warranty applies only to the original customer named on the invoice unless we expressly state otherwise in writing.
• The customer must follow claim instructions and provide access for inspection.
• The vehicle must remain within the supported service footprint or otherwise be made reasonably available for claim evaluation.
• We may require diagnostic codes, service records, photographs, videos, or an on-site inspection before approving warranty work.

1. Contact Hybrid Matters as soon as symptoms appear.
2. Provide your invoice details, vehicle year/make/model, symptoms, and any visible warning codes.
3. Do not allow another party to open, modify, or attempt internal battery repairs before we inspect the issue.
4. Follow the inspection or scheduling instructions provided by our team.

For warranty help, contact info@hybridmatters.com or (602) 845-9291 and include your invoice information and current symptoms.