Privacy Policy

We may collect the following categories of information:

Information you provide directly

• Name, email address, phone number, billing address, and service or delivery address (including shipping addresses for online kit orders).
• Vehicle details such as make, model, year, warranty selection, and related notes.
• Preferred appointment dates, times, and scheduling preferences.
• Messages, photos, symptoms, diagnostic codes, and other details you send to us.
• Information submitted through contact forms, chat tools, AI diagnostic tools, or support requests.
• Login email or account-related identifiers if you create or use a site account.
• Payment-related information if you complete a transaction with us or through a payment provider (for example, card brand and last four digits, or payment status—we do not store full payment card numbers on our web servers when processing is handled by a payment processor).
• Order details for shipped products, such as selected vehicle kit, order reference, shipment tracking identifiers, and return-label or core-return status when needed to process your deposit refund.

Information collected automatically

• Device, browser, operating system, and approximate location or region data.
• Pages viewed, referring URLs, site interactions, performance data, and timestamps.
• Technical logs and network information needed to operate, secure, and troubleshoot the site.
• Cookie, local storage, or similar browser data to support site functionality and analytics.

Information from third-party services

• Address suggestion and location data returned by Google Places or similar mapping tools.
• Authentication, database, or scheduling records maintained through our infrastructure providers.
• Aggregated or pseudonymous website analytics from providers such as Google Tag Manager, Vercel Analytics, Google Analytics, Microsoft Clarity, and Speed Insights.

We may use information we collect to:

• Respond to inquiries, prepare estimates, schedule appointments, and provide requested services.
• Verify service locations, supported vehicles, warranty tiers, and appointment logistics.
• Communicate with you by phone, email, and SMS about quotes, scheduling, service updates, diagnostics, invoices, warranty matters, order and shipment updates for online purchases, and follow-up care.
• Operate AI-assisted quoting, diagnostic, and customer support workflows.
• Improve our website, analytics, customer experience, tools, and operational processes.
• Maintain business records, warranty history, and transaction documentation.
• Maintain consent and legal-acceptance audit records related to booking requests and policy acknowledgments.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity.
• Comply with legal obligations, enforce our terms, resolve disputes, and protect our rights.

We do not sell your personal information. We also do not share mobile numbers or mobile opt-in data with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information in the following limited circumstances:

• To service providers that help us host the site, manage analytics, schedule appointments, process payments, store records, authenticate users, or support operations.
• To mapping, address verification, or autocomplete providers when you use location tools on the site.
• To AI service providers when you use AI chat, AI diagnostic, or AI-assisted estimate features.
• To technicians, contractors, or advisors who need access to perform work for us under confidentiality or similar obligations.
• To courts, regulators, law enforcement, insurers, or other parties when required by law or reasonably necessary to protect rights, safety, or property.
• As part of a merger, sale, financing, acquisition, reorganization, or transfer of all or part of our business.

We may use cookies, local storage, analytics scripts, and similar technologies to understand how the site is used, measure performance, prevent abuse, and improve the user experience. When enabled for the site, our analytics and performance tools may load automatically when you visit the website.

Tools we may use include:Google Tag Manager, Vercel Analytics, Google Analytics, Microsoft Clarity, and Speed Insights. They may process information such as URL paths, referrers, device or browser type, timestamps, approximate city or region, pages viewed, clicks, scroll behavior, and pseudonymous session insights. We do not publish vendor-specific tracking IDs on this page; you can review each provider's privacy documentation for technical details.

You can manage cookies and tracking preferences through your browser settings and, where available, through provider-level privacy controls. Some site features may not function properly if certain technologies are disabled.

We also use Vercel Analytics and Vercel Speed Insights when analytics are enabled for the site.

By submitting a form or otherwise requesting service, you consent to us contacting you using the phone number or email address you provide for transactional and service-related purposes, including quotes, scheduling, appointment reminders, diagnostic discussions, warranty support, and related customer service. Message frequency varies. Normal carrier rates may apply.

We will send marketing or promotional communications only where permitted by law and, when legally required, only with your consent. You can opt out of marketing emails by using the unsubscribe link in the message, and you may opt out of marketing text messages by replying STOP. Even if you opt out of marketing, we may still send non-promotional service and transactional communications.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing service, honoring warranties, maintaining accounting and tax records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

Retention periods vary by data type. For example, inquiry and booking records may be retained for several years to support warranty, tax, and business recordkeeping needs, while analytics or performance data may be retained for a shorter period depending on provider settings and operational needs.

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. These measures may include access controls, encryption in transit, provider security controls, and internal process limitations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, as well as the right to object to or limit some processing. We will not discriminate against you for exercising privacy rights available under applicable law.

To make a privacy request, contact us at info@hybridmatters.com or call (602) 845-9291. We may ask you to verify your identity before completing a request. Some requests may be limited by legal exceptions, recordkeeping duties, warranty obligations, fraud prevention needs, or the rights of others.

If you are a California resident, you may have rights under California privacy law, including rights to know, access, delete, and correct certain personal information, subject to applicable exceptions. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are generally understood under California law.

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it when required.

Our site may contain links to third-party websites, maps, payment portals, social media pages, or embedded services. We are not responsible for the content, security, or privacy practices of those third parties. Their terms and privacy policies apply when you use their services.

Our business is based in the United States. If you access the site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries where our providers operate.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. Your continued use of the site or our services after changes become effective means the updated policy will apply to future interactions.

If you have questions about this Privacy Policy or our data practices, contact Hybrid Matters at info@hybridmatters.com or (602) 845-9291.