Refund & Cancellation Policy

Booking requests are not final until confirmed by our team. We may reschedule, decline, or adjust a request based on technician availability, parts availability, service location, safety concerns, weather, vehicle compatibility, or scheduling conflicts.

• To avoid a dispatch charge, cancellations or rescheduling requests must be made at least 4 hours before the scheduled appointment window.
• If our technician has already been dispatched, arrives on site, or is unable to complete the visit because the customer is absent, unreachable, refuses service, or the service location is unsafe or inaccessible, a $100 mobile dispatch fee may be charged.
• If a customer asks us to hold a time slot, reserve a battery, or make other scheduling accommodations, we may require advance payment or a deposit in some cases.

If we collect a deposit or prepayment for a booking, that payment is generally refundable only if the appointment is canceled in time and before meaningful technician travel, special-order parts commitment, or installation work begins.

• Dispatch fees, travel costs, inspection charges, and similar consumed service costs are generally non-refundable once incurred.
• If a battery or parts package has been specially reserved, loaded, or committed for your appointment, we may deduct reasonable costs or decline a full refund to the extent permitted by law.

Once a battery has been installed, or once a paid diagnostic service has been completed, the service is considered performed. Except where non-waivable law requires otherwise, we do not offer refunds merely because:

• the customer changes their mind after installation,
• the vehicle later develops unrelated or pre-existing faults,
• the customer decides not to keep the vehicle, or
• the customer prefers a different battery or warranty tier afterward.

If a covered battery issue arises during the applicable warranty period, the customer's remedy is handled under our Warranty Policy, not under this refund policy. A warranty claim does not automatically entitle a customer to a refund. The remedy for a valid covered claim is limited to the written warranty terms, which may include inspection, repair, replacement, or credit at our option, unless applicable law requires otherwise.

We may refuse service if a vehicle is unsafe, materially different from what was described, located outside our service footprint, or otherwise unsuitable for the requested work. If that determination happens after dispatch or on-site assessment, dispatch or diagnostic charges may still apply.

To cancel, reschedule, or request a billing review, contact us as soon as possible at info@hybridmatters.com or (602) 845-9291. Please include your name, vehicle, appointment date, and any invoice or appointment ID if available.