Hybrid Battery Warranty Claim Process
How to file a warranty claim for your hybrid battery replacement in Phoenix.
Hybrid Matters Warranty Process
If you experience any issues with your replacement battery within the 30-day satisfaction guarantee period, here’s the process:
- Call us at (602) 845-9291 to report the issue
- Describe the symptoms and any DTC codes displayed
- Schedule a mobile visit at your convenience
- Our technician arrives and performs diagnostics
- If the issue is battery or installation related, we fix it at no cost
- If unrelated, we provide an honest diagnosis and recommendations
What’s Covered
- Battery performance issues (P0A80, P0A7F, P3011–P3024 recurring)
- Installation-related issues
- ECU recalibration needs
- Any battery system fault within 30 days
Dealership Warranty Claims
If your battery was replaced at a dealership and is under their warranty, the claim process involves: scheduling an appointment, bringing the vehicle in, waiting for diagnosis (1–3 days), and potential denial if the issue is deemed “not covered.” Hybrid Matters’ guarantee is simpler and faster — we come to you.
28-cell from $800, 34-cell from $1,000. We service Toyota Prius (Gen 2 2004–2009, Gen 3 2010–2015), Camry Hybrid (2007–2017), Avalon Hybrid (2013–2018), Nissan Altima Hybrid (2007–2011), Lexus ES 300h (2013–2018), and Lexus CT 200h (2011–2017).
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